You have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.

To request a return, please contact us before sending the product back.

Returned products must be sent back complete and, where reasonably possible, in their original packaging. You may inspect the product as you would in a physical store, but you may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Unless otherwise agreed, the cost of returning products under the right of withdrawal is borne by the customer.

Once we have been informed of your withdrawal, we will refund the payments due in accordance with applicable consumer law. We may withhold the refund until we receive the returned goods or until you provide evidence that they have been sent back, whichever occurs first.

If a product is defective, damaged on arrival, incorrect or otherwise non-conforming, your statutory consumer rights apply. Any return costs for which the seller is responsible under applicable consumer law will not be charged to the customer.

For return requests and questions, please contact us through the Contact page.